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However, few studies have examined the contents of actual on-site\ncommunications between pharmacists and patients.\nObjective: To identify the characteristics of and problems with routine communications between\npharmacists and patients using the Roter Method of Interaction Process Analysis System (RIAS).\nMethods: Conversations between pharmacists and simulated patients (SPs) were recorded and transcribed.\nUsing the RIAS technique, their utterances were classified into 42 categories, and these were further\ndivided into 11 clusters, such as open- and closed-ended questions, and analyzed. Furthermore, the\ninfluence that the different scenarios performed by the pharmacists may have had on the structure of their\ncommunication was investigated. All of the transcripts were double-coded by two certified coders.\nResults: A total of 57 pharmacists took part in the study. The mean ratio of utterances made by SPs and\npharmacists were 44% and 56%, respectively. The percentage of pharmacists’ questions was more than\ndouble that of SPs’ for both open- and closed-ended questions. In the influence that the different scenarios,\nthe scenarios for patients with cancer was significantly higher ratio of utterances by the pharmacists.\nConclusions: Pharmacists’ communications tended to focus more on information-gathering activities that\nconcentrated on closed-ended questions and frequent counseling, or directing utterances about the\nmedication than on considering the patient’s background. On the other hand, the pharmacists did\ncommunicate in ways that matched each patient’s disease. 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Analysis of Pharmacist-Patient Communication using the Roter Method of Interaction Process Analysis System
http://hdl.handle.net/10110/00018049
http://hdl.handle.net/10110/00018049e86eae55-e0ca-4585-8e51-a8b1186852f0
Item type | 学術雑誌論文 / Journal Article(1) | |||||
---|---|---|---|---|---|---|
公開日 | 2018-01-30 | |||||
タイトル | ||||||
タイトル | Analysis of Pharmacist-Patient Communication using the Roter Method of Interaction Process Analysis System | |||||
言語 | ||||||
言語 | eng | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | Pharmacist-patient communication | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | Simulated patient | |||||
キーワード | ||||||
主題Scheme | Other | |||||
主題 | The Roter Method of Interaction Process Analysis | |||||
資源タイプ | ||||||
資源タイプ識別子 | http://purl.org/coar/resource_type/c_6501 | |||||
資源タイプ | journal article | |||||
著者 |
Nakayama, Chika
× Nakayama, Chika× Kimata, Shiori× Oshima, Taeyuki× Kato, Ayako× Nitta, Atsumi |
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抄録 | ||||||
内容記述タイプ | Abstract | |||||
内容記述 | Background: Effective communication between pharmacists and patients is a crucial factor in ensuring that medications are used properly. However, few studies have examined the contents of actual on-site communications between pharmacists and patients. Objective: To identify the characteristics of and problems with routine communications between pharmacists and patients using the Roter Method of Interaction Process Analysis System (RIAS). Methods: Conversations between pharmacists and simulated patients (SPs) were recorded and transcribed. Using the RIAS technique, their utterances were classified into 42 categories, and these were further divided into 11 clusters, such as open- and closed-ended questions, and analyzed. Furthermore, the influence that the different scenarios performed by the pharmacists may have had on the structure of their communication was investigated. All of the transcripts were double-coded by two certified coders. Results: A total of 57 pharmacists took part in the study. The mean ratio of utterances made by SPs and pharmacists were 44% and 56%, respectively. The percentage of pharmacists’ questions was more than double that of SPs’ for both open- and closed-ended questions. In the influence that the different scenarios, the scenarios for patients with cancer was significantly higher ratio of utterances by the pharmacists. Conclusions: Pharmacists’ communications tended to focus more on information-gathering activities that concentrated on closed-ended questions and frequent counseling, or directing utterances about the medication than on considering the patient’s background. On the other hand, the pharmacists did communicate in ways that matched each patient’s disease. This study identified the structure of pharmacists’ on-site communications, and revealed the associated characteristics and problems. |
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引用 | ||||||
内容記述タイプ | Other | |||||
内容記述 | Research in Social and Administrative Pharmacy, 2016 March 12(2) 319-326 | |||||
書誌情報 |
Research in Social and Administrative Pharmacy 巻 12, 号 2, p. 319-326, 発行日 2016-03 |
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DOI | ||||||
関連タイプ | isVersionOf | |||||
識別子タイプ | DOI | |||||
関連識別子 | info:doi/10.1016/j.sapharm.2015.05.007 | |||||
著者版フラグ | ||||||
出版タイプ | AM | |||||
出版タイプResource | http://purl.org/coar/version/c_ab4af688f83e57aa | |||||
出版者 | ||||||
出版者 | Elsevier | |||||
資源タイプ(DSpace) | ||||||
内容記述タイプ | Other | |||||
内容記述 | Article |