@article{oai:toyama.repo.nii.ac.jp:00015584,
 author = {Nakayama, Chika and Kimata, Shiori and Oshima, Taeyuki and Kato, Ayako and Nitta, Atsumi},
 issue = {2},
 journal = {Research in Social and Administrative Pharmacy},
 month = {Mar},
 note = {Background: Effective communication between pharmacists and patients is a crucial factor in ensuring that
medications are used properly. However, few studies have examined the contents of actual on-site
communications between pharmacists and patients.
Objective: To identify the characteristics of and problems with routine communications between
pharmacists and patients using the Roter Method of Interaction Process Analysis System (RIAS).
Methods: Conversations between pharmacists and simulated patients (SPs) were recorded and transcribed.
Using the RIAS technique, their utterances were classified into 42 categories, and these were further
divided into 11 clusters, such as open- and closed-ended questions, and analyzed. Furthermore, the
influence that the different scenarios performed by the pharmacists may have had on the structure of their
communication was investigated. All of the transcripts were double-coded by two certified coders.
Results: A total of 57 pharmacists took part in the study. The mean ratio of utterances made by SPs and
pharmacists were 44% and 56%, respectively. The percentage of pharmacists’ questions was more than
double that of SPs’ for both open- and closed-ended questions. In the influence that the different scenarios,
the scenarios for patients with cancer was significantly higher ratio of utterances by the pharmacists.
Conclusions: Pharmacists’ communications tended to focus more on information-gathering activities that
concentrated on closed-ended questions and frequent counseling, or directing utterances about the
medication than on considering the patient’s background. On the other hand, the pharmacists did
communicate in ways that matched each patient’s disease. This study identified the structure of
pharmacists’ on-site communications, and revealed the associated characteristics and problems., Article, Research in Social and Administrative Pharmacy, 2016 March 12(2) 319-326},
 pages = {319--326},
 title = {Analysis of Pharmacist-Patient Communication using the Roter Method of Interaction Process Analysis System},
 volume = {12},
 year = {2016}
}